FAQ

First of all you should know that however the system is secure, all data is sent as clear text between the user’s computer and the router, unless the user is connecting via a secure protocol (https (ssl), ssh, secure pop3 or imap, etc). This is how public internet hotspots work.

However most of the cases users shouldn’t have to worry as almost all payment and banking websites are using secure protocols (including our payment pages which are provided by PayPal). Your splash pages are also secure.

We often  filter public WiFi content or block websites.

This can be setup on your network by changing your modem/router settings or the change can be made on your hotspot router from the Cloud Controller.

A DNS filter is the simplest method of filtering and controlling user traffic, we use our own custom filter and also free public filters.

DNS Services Overview

 

• Family Friendly (Cloudflare)
  IPs: 1.1.1.3 / 1.0.0.3
  Details: Blocks malware and adult content for safe family browsing. Fast, privacy-focused resolver from Cloudflare.
• Anti-Malware + CDN (Quad9)
  IPs: 9.9.9.11 / 149.112.112.11
  Details: Blocks malicious domains (malware/phishing) with CDN optimization via EDNS Client Subnet (ECS) for better content delivery networks.
• Standard (Quad9)
  IPs: 9.9.9.9 / 149.112.112.112
  Details: Secure DNS with threat blocking using IBM threat intelligence. No logging of personal data, blocks known bad domains.

 

 

• Upload & download per device throttling: ie: 10mbit down/5mbit up
• Various checks of data usage, firewalls, URL’s and DNS logs
• DNS Internet Content Filtering
  Policy A — Security
  This policy blocks all sites hosting malware, phishing sites, and scam sites.

Policy B — Security + Pornography

In addition to blocking unsafe sites, this policy also blocks access to sites that contain sexually explicit material.

Policy C — Security + Pornography + Non-Family Friendly

This policy is ideal for families with young children. In addition to blocking unsafe sites and pornography sites, this policy also blocks access to sites that feature mature content, abortion, alcohol, crime, cults, drugs, gambling, hate, sexual orientation, suicide, tobacco, or violence.

 

OzSpots prides itself on offering the best support to our customers. Our technical support service is available 24×7, based in Cairns, Australia.

 

We understand that you want to focus on running your business, so we take a hands on approach to all support requirements so that you don’t need to worry. This begins with our installation service, where we advise and help you complete the full Hotspot installation until it is running perfectly.

Test your network speed Use this site to test speeds from your device to the Sydney server.

Remember that most Guest WiFi connections have a per device speed throttling (most of our sites have around 20mbit download).

ozspots.speedtestcustom.com

We prefer direct email support using [email protected] or open a support request here – the Hotspot login page also has a support request form and we have these FAQ page’s.

Why not use my ISP’s modem or WiFi hardware like Telstra Air as a hotspot for guest WiFi?

Using a default router/modem without dedicated hotspot features to share internet with the public is asking for trouble.

• All data through the line is the internet account holder’s responsibility. In the case where a guest accessed illegal content you could easily be liable – not that it’s enforced if you do it right. Eventually it will be law to log data from these public networks.
• Guest computers are often not isolated properly. An average 15 year old could have a field day with anyone else’s data.
• No ‘terms & conditions’ entry page.
• The only security – the password – eventually becomes public knowledge. Changing it regularly is not always practical for the business or customer.
• The users access speed isn’t shared evenly so when someone is uploading say a video to YouTube or file sharing with movies every other connection can become near useless.
• Who provides support to technophobes? With the massive expectation of quality internet access quests need the internet now and they want it fast.
• There is no user monitoring – one user could use 300GB in a month, how would you know?
• Staff will have no monitoring methods or interface to offer support or control to assist users.
• $10 a mth streaming movie services are now the norm, we expect a massive uptake in usage on all our sites over the coming years, a domestic service will not cope with multiple users.
• Login method? A hotspot solution will have many methods to authenticate a user too your network.

None of this is a concern with a professional dedicated hotspot software and hardware.

• Speeds, test your speeds to the nearest access point here: OzSpots.com.au/speedtest
• Restart your WiFi or/and your device and try again (your device will then find the best WiFi access point). You may need to do this if you move around the site a lot.
• Forget Network using the wireless management software on your device you can ‘forget’ (delete) the WIFI network and start again
• Mobile data: while it’s not strictly necessary, if you also have a sim card installed for mobile data it will help to turn this off to reduce potential conflict with the wireless hotspot.
• If you are using an app and find that there is loss of internet, it may be that your session expired… please open your browser and login again or restart the WiFi.
• Email Errors, Some ISP’s won’t allow anonymous SMTP settings. The simplest solution is to use the webmail system of your email provider when traveling.