Archives: FAQs
DNS Content filter and website blocking
We often get requests to filter public WiFi content or block websites. This can be setup on your network by changing your modem/router settings or the change can be made on your hotspot router from the Cloud Controller. A DNS filter is the simplest method of filtering and controlling user traffic, we use our own …
Personalised Tech Support
OzSpots prides itself on offering the best support to our customers. Our technical support service is available 24×7, based in Cairns, Australia. We understand that you want to focus on running your business, so we take a hands on approach to all support requirements so that you don’t need to worry. This begins with our …
Can you tell me more about the security of the system?
First of all you should know that however the system is secure, all data is sent as clear text between the user’s computer and the router, unless the user is connecting via a secure protocol (https (ssl), ssh, secure pop3 or imap, etc). This is how public internet hotspots work. However most of the cases …
Can you tell me more about the security of the system?Read More
What if a customer wants tech support?
We prefer direct email support using support@ozspots.com.au or open a support request here – the Hotspot login page also has a support request form and we have these FAQ page’s.
What is needed to operate a OzSpots Hotspot?
To operate a HotSpot with our system, a broadband internet connection and at least one of our access points is required. 10 minutes after the access point receives internet, the service starts to work (you need to provide the broadband internet connection). Since there is a special software running on the router, there is no …
Why not use my ISP’s modem or other wifi hardware like Telstra Air as a hotspot?
Why not use my ISP’s modem or WiFi hardware like Telstra Air as a hotspot for guest WiFi? Using a default router/modem without dedicated hotspot features to share internet with the public is asking for trouble. All data through the line is the internet account holder’s responsibility. In the case where a guest accessed illegal …
Why not use my ISP’s modem or other wifi hardware like Telstra Air as a hotspot?Read More
WiFi Login Troubleshooting
Troubleshooting Restart your wifi or/and your device and try again (your device will then find the best wifi access point). You may need to do this if you move around the site a lot. Forget Network using the wireless management software on your device you can ‘forget’ the wifi network and start again Mobile …
Tourdesk Login Integration
We can now integrate your Tour Desk online booking software, as a hotspot login method, please ask if your network is eligible.
Facebook Wifi login Integration
Connect your customers with Facebook WiFi for Open Mesh Use Facebook WiFi to let your customers check in on Facebook and use the web for free. A new way to connect and grow your business: Facebook Wifi Login Integration
Shipping & Returns
Shipping, Returns and Exchanges HOW MUCH DOES SHIPPING COST? We use the Australian Post API to determine cost from weight and size. WHERE IS MY ORDER? As soon as your order has dispatched, we’ll send you a shipping notification email to keep you in the loop. The email will contain your eParcel …
CUSTOMERS
Our holiday resort is the best accommodation option in Cairns, Australia for quality but cheap accommodation that is self-contained. Good Cairns accommodation is hard to find, but we are able to give you the true feeling of holiday.
The Lizard Island Research Station is a world-leading supplier of on-reef facilities for coral reef research and education.
Surrounded by a selection of world-class shopping, entertainment, nightlife, cafes and restaurants, Cairns City Apartments are the ideal base for your next holiday or business trip.
This caravan park in Port Douglas has a range of accommodation styles: fully self-contained cabins, self contained units, basic park cabins. PANDANUS TOURIST PARK has powered or unpowered camping sites for caravans, trailers & tents with refurbished amenities and great facilities.
Amaroo Resort at Trinity Beach captures the true essence and beauty of all that Far North Queensland has to offer without the hustle and bustle of the busier beach locations.
Come and enjoy a stay with the QCWA.
Clean & Comfortable 3 Star Self-contained
One & Two bedroom holiday units.
Our Port Douglas luxury accommodation offers a boutique style hotel experience – enjoying an unrivalled beachside location overlooking Four Mile Beach and is the only hotel in Port Douglas with beach and ocean views.
Apartments at The White House Port Douglas is a delightful example of “Old Queenslander” architecture, nestled amid lush tropical gardens. A favourite for Port Douglas Holiday Apartments.