Shipping, Returns and Exchanges
HOW MUCH DOES SHIPPING COST?
We use the Australian Post API to determine cost from weight and size.
WHERE IS MY ORDER?
As soon as your order has dispatched, we’ll send you a shipping notification email to keep you in the loop. The email will contain your eParcel tracking number so you can track the progress of your order through the Australia Post website.
Don’t stress if it doesn’t work immediately – it often takes up to 4 hours for it to be searchable in the system.
WHERE DO YOU DELIVER?
We deliver to the countries listed below; simply enter your address during checkout.
|AVAILABLE DELIVER COUNTRIES||SHIPPING FEE||SHIPPING||ESTIMATED DELIVERY TIMEFRAME|
|Australia||$15 +||Standard||2-5 Business Days|
What is the returns policy?
We will accept returns for change of mind on products purchased online within 30 days from date of receipt, or if faulty. Goods can be returned using a Reply Paid address at no cost to you.
For products purchased online and delivered outside of Australia, we will accept returns for faulty items only.
How can I request a return, exchange or refund?
You can create a new return request using our online returns system. You will need your order number and email address with which you placed the order, both of which can be found in your order confirmation email.
What happens if my product is faulty?
We take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to help you resolve the problem. You can create a new return request for faulty items using our easy online returns system (outlined above).
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