Frequently Asked Questions

General (8)

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We often get requests to filter hotspot content.

This can be used on your network by changing your modem/router or the change can be made on your hotspot router from the Controller.

    Norton ConnectSafe

A – Security (malware, phishing sites and scam sites)
Preferred DNS: 199.85.126.10
Alternate DNS: 199.85.127.10

B – Security + Pornography
Preferred DNS: 199.85.126.20
Alternate DNS: 199.85.127.20

C – Security + Pornography + Other
Preferred DNS: 199.85.126.30
Alternate DNS: 199.85.127.30

All policies block malware, phishing and scam sites.
Pornography includes sites that contain sexually explicit material.
Other includes sites that feature: mature content, abortion, alcohol, crime, drugs, file sharing, gambling, hate, suicide, tobacco or violence.

————

OpenDNS FamilyShield parental controls blocks pornography, proxy servers, and phishing sites:

Preferred DNS: 208.67.222.123
Alternate DNS: 208.67.220.123

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You may not have a strong enough signal. Try in a different location (such as the balcony) for a stronger signal.

If signal is sufficient and you’re still unable to connect, check your network device is able to be automatically assigned an IP address from our access points – some laptops have a static IP address set which will not be suitable on a public network. Please contact support for assistance.

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This error will happen at some sites as their ISP of choice won’t allow anonymous SMTP settings.

The simplist solution is to use the webmail system of your email provider when traveling. Other option is to check with reception with which ISP provider the complex uses and check the support pages of that ISP for email settings.

If they are with Telstra (which is highly likely) you can try mail.bigpond.com as the OUTGOING email server in the email client softwares account settings.

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  1. If you also have a 3G sim card installed for mobile data it will help to turn this off to reduce potential conflict with the wireless hotspot.
  2. Once connected to the wireless hotspot signal you need to open your internet browser and make a internet request then the browser will redirect to the login page.

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First of all you should know that however the system is secure, all data is sent as clear text between the user’s computer and the router, unless the user is connecting via a secure protocol (https (ssl), ssh, secure pop3 or imap, etc). This is how public internet hotspots work.

However most of the cases users shouldn’t have to worry as almost all payment and banking websites are using secure protocols (including our payment pages which are provided by PayPal). Your splash pages are also secure.

Also, the system is using radius authentication which means that your network cannot be accesses without a valid username and password. We’re also utilizing a delayed authorization which means if someone tries to brute-force your network it won’t ‘freeze’. Unlike other WEP encypted networks which can be ‘hacked’ within minutes, a username/password combination cannot be guessed so easily.

You can set a WEP or WPA password, but then your users cannot even join unless they know the password.

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Why do we often use the Open-Mesh platform?

  • we can integrate and enhance it with our systems
  • the hardware is modular and made for hospitality, cafes, resorts, conference
  • we can switch a customer back to the simple cloudtrax captive portal if needed.
  • firmware is perfected
  • social login and analytic features
  • mostly open-source

The Cloudtrax cloud controller is second to none for what it provides, but as with anything there is a testing period to understand the ins and outs. And there are minimal authentication features compared to what a hotspot server provides.

Cloudtrax is at its base a router management system, the OzSpots hotspot service adds further features and control to support a plug & play business model with a minimal learning curve for the retail customer.

We have IT guys who prefer to let us handle there hotspots rather than get involved with public access networking, wifi, Windows, android, Apple products and browsers all trying to work together.

open-mesh.com

 

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Why not use my ISP’s modem or other wifi hardware like Telstra Air as a hotspot?

Using a default router/modem without dedicated hotspot features to share internet with the public is asking for trouble.

  • All data through the line is the internet account holder’s responsibility. In the case where a guest accessed illegal content you could easily be liable. Eventually it will be law to log data from a specific user.
  • Everyone’s computer can be accessed by every other user on the same wifi. An average 15 year old could have a field day with anyone else’s data.
  • No ‘terms & conditions’ entry page
  • The only security – the password – eventually becomes public knowledge. Changing it regularly is not practical for the business or customer.
  • The users access speed isn’t shared evenly so when someone is uploading say a video to youtube or file sharing with movies every other connection can become near useless.
  • Who provides support to technophobes? With the massive expectation of quality internet access quests need the internet now and they want it fast.
  • There is no user monitoring – one user could use 300gb in a month, how would you know?
  • Staff will have no monitoring methods or interface to offer support or control to assist users.
  • $10 a mth streaming movie services are now the norm, we expect a massive uptake in usage on all our sites over the coming years, a domestic service will not cope with multiple users on ADSL.
  • Login method? A hotspot solution will have many methods to authenticate a user too your network.

None of this is a concern with a professional dedicated hotspot software and hardware.

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Troubleshooting

 

  • Restart your wifi or/and your device and try again (your device will then find the best wifi access point). You may need to do this if you move around the site a lot.
  • Forget Network using the wireless management software on your device you can ‘forget’ the wifi network and start again
  • Mobile data: while it’s not strictly necessary, if you also have a sim card installed for mobile data it will help to turn this off to reduce potential conflict with the wireless hotspot.
  • Login or activation issues Open your internet browser and start an internet request by clicking on a link or bookmark or typing say ‘ninemsn.com‘ into the address bar. This will force a redirect too our login page so you can activate your device on the network.
  • If you are using an app and find that there is loss of internet, it may be that your session expired… please open your browser and login again if needed or restart the wifi.

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Hotspot Managers (5)

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OzSpots prides itself on offering the best support to our customers. Our technical support service is available 24×7, based in Cairns, Australia.

We understand that you want to focus on running your business, so we take a hands on approach to all support requirements so that you don’t need to worry. This begins with our installation service, where we advise and help you complete the full Hotspot installation untill it is running perfectly.

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We can now integrate your Tour Desk online booking software, as a hotspot login method, please ask if your network is eligible.

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We can now integrate your Facebook page as the user login method, please ask if your network is eligible.

www.open-mesh.com/facebook

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We prefer direct email support using support@ozspots.com.au or open a support request here – the Hotspot login page also has a support request form and we have these FAQ page’s.

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To operate a HotSpot with our system, a broadband internet connection and at least one of our access points is required. 10 minutes after the access point receives internet, the service starts to work (you need to provide the broadband internet connection).

Since there is a special software running on the router, there is no need to operate a computer. If you operate your HotSpot as a pay-per-use service, users can pay their access fee by a credit card, thus the operation of the system is completely automatic, there is no need of staff interaction or a dedicated computer.

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Shop (3)

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Shipping, Returns and Exchanges

HOW MUCH DOES SHIPPING COST?

We use the Australian Post API to determine cost from weight and size.

WHERE IS MY ORDER?

As soon as your order has dispatched, we’ll send you a shipping notification email to keep you in the loop. The email will contain your eParcel tracking number so you can track the progress of your order through the Australia Post website.

Don’t stress if it doesn’t work immediately – it often takes up to 4 hours for it to be searchable in the system.

WHERE DO YOU DELIVER?

We deliver to the countries listed below; simply enter your address during checkout.

AVAILABLE DELIVER COUNTRIES SHIPPING FEE SHIPPING ESTIMATED DELIVERY TIMEFRAME
Australia $15 + Standard 2-5 Business Days

What is the returns policy?

We will accept returns for change of mind on products purchased online within 30 days from date of receipt, or if faulty. Goods can be returned using a Reply Paid address at no cost to you.

For products purchased online and delivered outside of Australia, we will accept returns for faulty items only.

How can I request a return, exchange or refund?

You can create a new return request using our online returns system. You will need your order number and email address with which you placed the order, both of which can be found in your order confirmation email.

Request Return

What happens if my product is faulty?

We take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to help you resolve the problem. You can create a new return request for faulty items using our easy online returns system (outlined above).

 

 

 

 

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Nada. Zilch. Zip. Zero. All access points include a free lifetime license for CloudTrax. CloudTrax is a cloud-based network controller that helps you build, manage and monitor professional-grade wireless networks from anywhere in the world. The only cost is the hardware. You can custom brand CloudTrax to make it your own cloud solution for an additional fee. Learn more about custom branding.

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Each model is built for a different goal, so it’s difficult to suggest which one is best for your particular use.

Best overall performance: A60

Small space, high throughput: OM5P-AC or A40

Lowest cost: OM2P

A40 or A60?

The A Series introduces a new form factor and will be used as the platform for additional models in the future. The A60 and A40 are both 802.11ac and virtually identical to each other: the A40 is a 2×2 radio while the A60 is 3×3.

 

OM5P-AC or A40?

The OM5P-AC is deal for covering a single room in a hotel room, dorm, care facility or small office. It can be used with the OM Series enclosures. The A40 also offers a 2×2 radio but adds significant range and a universal housing—no enclosures needed.

OM2P or OM2P-HS?

The OM2P-HS offers great performance on the 2.4 GHz band only and can be used with a 802.3af PoE switch. It continues to be a very popular model for cloud-managed WiFi in non-congested environments.

The OM2P works well when you don’t need as much speed or you need to use an external antenna. This model supports passive 12-24v PoE. With the included antenna it has approximately the same range as the OM2P-HS.

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