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Terms and Conditions
Warranty may be provided by OzSpots Wireless directly or referred to the manufacturer or a third party. OzSpots Wireless warrants that the Products supplied will be free from defects in materials and workmanship for a period of twelve (12) months from the date of invoice or for a period as specified by the manufacturers warranty policy. Any such defects will be remedied by repair or replacement at the sole discretion of OzSpots Wireless and is subject to the availability of spare parts from the manufacturer. OzSpots Wireless endeavours to stock common spare parts such as power supplies and will facilitate parts availability from the manufacturer where possible.
This warranty shall become null and void if:
The Customer fails to comply with the User Manual operating instructions and information. The Products are modified, installed, or adjusted in any way not in accordance with User Manual operating instructions and information. The Products are exposed to environmental conditions beyond their intended application and specification.
The Products are physically or operationally abused or damaged whether deliberately or by misuse. The Products are affected by any system or Asset malfunctions caused by the abnormal operation, or by unspecified, undocumented, or unexpected operation of any third party computer hardware or system.
The liability of OzSpots Wireless arising out of expressed or implied conditions or warranties relating to the Goods and Services shall be limited as follows:
- The repair of the goods or at the option of OzSpots Wireless, replacement or the supply of equivalent goods.
- In all cases, the amount of OzSpots Wireless’s liability shall not exceed the Price received from the Customer.
Installation and use of the Product:
The Customer must use the Products strictly in accordance with the User Manuals and will ensure that all other persons operating the Products are familiar with the User Manuals and the operation of the Products.
The Customer expressly acknowledges that due to circumstances beyond the control of OzSpots Wireless, including (but not limited to) software viruses, power failure, electrical or topographical interference, asset malfunction and the actions and omissions by suppliers of telephone and other communications services, Police or Emergency Services or security patrol services, the Services may not operate as designed. The Customer also acknowledges that OzSpots Wireless is not responsible for damages to the Products, or failure to perform, as a result of any Asset accident or vandalism. The Customer acknowledges that OzSpots Wireless is not responsible for malfunction or failure to function of Third Party Equipment or any damages caused as a result of such failure or malfunction.
In the event of replacement or repair of any equipment, the Customer acknowledges that such equipment will be returned as per originally supplied configuration.
Freight and Delivery charges:
The customer is responsible for the cost of returning the faulty item and delivery of the replacement item.
Products requiring return for warranty purposes or any other purpose must state the OzSpots Wireless Invoice Number, date of purchase, serial number and reason for return. We'll notify you via e-mail of your refund or return once we've received and processed the returned item.